FAQs

No. Blue Sky Sports Center consists of 171 acres of property that is adjacent to Lake Lewisville in The Colony. The main building hosts indoor soccer fields, a pro shop, concessions, locker rooms and meeting areas. Three outdoor soccer fields and parking lots are next to the indoor facility. There are acres and acres of wild, native North Texas woods and grasslands on the property that are ideal for Haunted Shadows Lake Trail. Once you purchase your ticket at the front desk you will be directed to the starting point for Haunted Shadows.

Customers determine their group membership and size.  Customers are never asked to combine with others to create a certain group size.  Occasionally we have a single person who wants to go through the trail by themselves.  That is fine.  Often, we have groups of 2 or 3 who want to go together.  That is fine, also.  Our recommendation is that once a group gets over 7 or 8, the group may want to consider breaking down into smaller groups.  Larger groups tend to get strung out on the trail and sometimes something will happen on the trail and not everyone in the group will see it.  There are places on the trail that are considered “tight squeezes” and larger groups may not all fit in at one time.  For those who value a great trail experience, smaller groups (under 7 or 8) are preferable.  The action is more personalized.  However, there are times those in a group value being able to experience Haunted Shadows as an intact group, regardless of size.  In those instances large groups (even as many as 20 or more) are permitted.  Customers purchase the tickets.  Customers have the right to make the call on the size or their group.

Ultimately that is a decision that the paying customer will have to make, but face it, most people are scared of being outside in the dark woods. Because many scary features have been designed into the Haunted Shadows Lake Trail we believe that our guests who are looking for a scary Halloween season treat will not be disappointed.

If you find yourself too scared to finish the trail, please call out to an actor or supervisor on the trail.  Tell them that you cannot go on and would like help getting back out.  The Haunted Shadows employee will come out of character and address the situation so that you are safely escorted out of the trail.  Sorry, there are not refunds if you are too scared to finish.

Most of the time, yes.

Most of the time, yes.  We would need to understand the nature of the handicapping condition.  We suggest calling ahead and speaking with someone about your particular situation.  Once we understand the situation and explain to you the potential issues the trail may present, often we are able to come up with a solution so the handicapped person can experience Haunted Shadows.

Yes, provided the costume or mask does not present any safety issues for the customer or others. Potential problems might include oversized or bulky costumes or accessories or masks that significantly impair vision.

Yes, as long as the picture or video does not slow things down on the trail. Customers taking pictures or videos do not have the right to impede the normal, timely progress of others going through the trail.

• If there is a steady rain during operating hours, the trail will not be open.
• If there is a shower passing through, we may go into a rain delay and then open after the rain passes. Customers may wait indoors at Blue Sky during the rain delay.
• If there is a light mist, the trail will be open.
  (We have placed artificial turf pieces and hay throughout the trail to help keep customers off any mud that may be present after rains.)
• If there is a storm in the forecast for later in the evening, the trail will be open. We will be watching the weather and forecasts closely and will plan to close the trail down before the actual storm comes through.
• If it is cold out, the trail will be open. We have been open in the past when it was 36 degrees.
  So, dress for the weather and come out and get scared.

Haunted Shadows Lake Trail is over one mile long.  The trail is defined by artificial turf pieces and hay (which is in place for possible muddy conditions), gravel, trail borders, fence railings, signs, and barriers.  Haunted Shadows is a self-guided experience that customers find easy to navigate.

The following are prohibited at Haunted Shadows Lake Trail.

• No smoking
• No e-cigarettes
• No fireworks
• No lighters (Fire hazard)
• No weapons, alcohol, or illegal substances on the premises
• No pets
• No sandals, flip-flops, or high heels.  Closed toed shoes suitable for walking in the woods and outdoors are required.

Haunted Shadows is not responsible for any broken or lost items.

Please report your loss to an employee at the start of the trail.  We will not stop the trail for you to look for your lost item.  Our staff has walkie talkie communications throughout the trail.  We will communicate your loss to all of our workers on the trail.  Employees routinely find one, or more lost items each night and are able to send the lost item back to the starting point of the trail in a timely fashion.  If the lost item does not turn up that night, often the item is found the next day when Haunted Shadows supervisors conduct their regular walk through on the trail after a performance.

Both are located in the main building at Blue Sky Sports Center.

It is not uncommon to have one or more groups not able to finish the trail because it is too scary.  With that in mind, most elementary aged children will find the trail too scary.  However, Haunted Shadows has the ability to adapt the experience to a PG version at the request of a parent.  A parent who requests our PG version for their group will receive a lightsaber for the child to carry at the front of their group through the trail.  Our actors have been trained to quickly adapt their assignment for any group that has a lightsaber.  PG groups still get to experience the trail, but without the intense scares.  Parents may make the request for a PG group version at the point where tickets are exchanged for admittance.

There are no minimum age requirements, although every person, regardless of their age, must have a ticket to be on the trail.  An adult may carry a child through the trail, but the child must have a ticket.  An adult can push a child through the trail in a stroller, but the child must have a ticket.  Parents need to understand the nature of the trail.  The trail is relatively smooth but there are uneven areas, changes in elevations, occasionally a step up or a step down, occasionally areas to duck down to go under an obstacle, and general low light conditions.  Carrying a child or pushing a stroller through the one mile trail can be a challenging experience.

We prefer hiring and training workers in September before our season begins, but we are always interested in adding people who have the potential to be an asset to our staff.  Go ahead and apply.  See our Employment tab for an application.  If we can use additional workers, we will contact you and arrange a mid-season training session.  If we are not in need of any additional workers at that time, we will contact you and place you on a waiting list.